BSi is a high energy, high performance company. Everything we do must be measured to determine degree of success and alignment to overall company goals. Where results are not achieved as expected we take swift action to correct performance and enable future delivery so that the end objective is reached.

All staff have a face to face annual “career guide” performance review of all their key performance areas. For each KPA we set a Key Result Indicator to assess if the KPA has been achieved to the standard expected. The career guide is a weighted scorecard for all job functions and tasks within the role, making certain that staff know what elements of the role are most important to focus on. The scoring system is based on a 1-5 scale of performance, with a 3 being the expected performance delivery standard. Each team’s career guides align with each other team to ensure that when combined together with performance delivered at target by all teams then the overall business objectives will be met.

In addition to the above review of key performance there is also an annual “personal review”. The personal review is a one on one discussion between manager and staff member to dig into the personal aspects of the job, employee/employer relationship and most importantly the focus on career development.

erformance Management is one of the most important leadership functions in BSi and in order to help our line managers to proactively manage performance the HR team run through a Performance Matrix every six months with all line managers. This matrix looks at the level of performance of the entire team as well as the suitability of all staff members to their current position. If people need extra training, re-deployment to an alternative position, coaching/mentoring or performance counseling it is addressed through this process. At the same time those staff members who are marked as “high fliers” are highlighted through this process to ensure that the right mechanisms are put in place to retain their services within the company.